Improving patient flow, streamlining processes, and enhancing coordination.

Program & Project Management

Improving Patient Flow from ER to Admission

The
Challenge

The hospital faced significant challenges with patient flow in the Emergency Department, leading to overcrowding, long wait times, and delays in admissions and discharges. These issues negatively impacted patient satisfaction and overall care quality.

The
Solution

A comprehensive strategy to improve patient flow, streamline processes, and enhance coordination among departments.

Process

Tried and tested process for the right solutions

Assessment & Planning

A thorough assessment of current patient flow processes was conducted, identifying bottlenecks and inefficiencies from arrival to discharge.

Process Redesign

Redesigned the patient flow process to streamline triage, admissions, and discharge procedures. This included revising roles, responsibilities, and communication protocols.

Technology Integration

Utilized technology to signal room ready, patient ready and room turnover rates. This was done to provide real-time data and enhance coordination.

Staff Training

Provided targeted training to ED and nursing unit staff on the new processes and technologies to ensure smooth implementation.

Performance Metrics

Established key performance indicators (KPIs) to monitor patient flow and identify areas for continuous improvement.

Elizabeth Cherot, MD.

March of Dimes

Former Chief Executive Officer

I outlined my primary challenge, and you listened attentively and thoughtfully. Your expert advice and tailored solution directly addressed the issue.

Ready to optimize your patient flow and enhance care quality in your healthcare organization?

Results

The process to achieve the correct solution

Reduced Wait Times

Patient wait times in the ED were reduced, leading to faster care and improved patient satisfaction.

Enhanced Efficiency

The hospital experienced a significant improvement in patient flow.

Improved Coordination

Better communication and coordination among departments resulted in more timely admissions and discharges.

Higher Patient Satisfaction

Patient satisfaction scores increased, reflecting the positive impact of the improvements on the patient experience.

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Improving Patient Flow from ER to Admission

TheChallenge

TheSolution

Tried and tested process for the right solutions

Assessment & Planning

Process Redesign

Technology Integration

Staff Training